Global Leader in Milk and Milk Products

Background

The client is a global leader in food, beverage and wellness. The client was primarily present in powdered and liquid beverages, water, milk products ice cream, nutrition, prepared dishes and cooking aids, confectionery, petcare and pharmaceutical products.

Business Objectives

Client wanted to standardize their services i.e. provisioning of their service through service catalogue along with a focused demand management through process harmonization. They also wanted to reduce costs and turnaround time through automation and optimization in their manual processes. Lastly, client wanted to enhance brand image and direct to consumer offerings through hyper personalization.